We care about your privacy

Please read our Privacy Policy carefully for more information.

(Last updated on: 3/10/2019)

PT Sumber Otomotif Nusantara and its affiliates, subsidiaries & associate companies as mentioned in this Privacy Policy (hereinafter referred individually and/ or collectively as “TiinTiin”) is/are concerned about the privacy of the data and information of the users accessing, offering, selling or purchasing products or services on any of the TiinTiin websites, mobile sites or mobile applications (the “Platform”).

This Privacy Policy applies to TiinTiin which includes all its affiliates, subsidiaries & associate companies and help you understand how we collect, use, store, process, transfer, share, and otherwise deal with and protect all your information when you visit any our Platform and use our products and services.



Information we collect (your information):

We collect your information during your usage of our Platform, either as a registered user or otherwise when you visit any of our other website pages or mobile applications.

The information collected may include:

1) Your Personal Information:

Your full name, age, address, email id, phone number, date of birth, gender, financial information, any other sensitive personal data or information etc. We collect your Personal Information when you create an account at our Platform or fill out a form or respond to a survey.

2) Your Non-Personal information:

a) Usage : How you use our Platform, such as the types of content that you view or engage with, the features you use, your searches & results, your browsing information, the actions you take and the time, frequency and duration of your activities.

b) Device Information: Information about the computer, mobile, laptop, tablet or any other internet enabled electronic device (”Device”) you use to access the Platform. This may include real-time information about the geographic location of your Device as permitted by you, internet connection, your IP address, operating systems, platforms, browsing information, Device type, Device ID, network information, metadata and other information associated with other files stored on your Device, last URL visited, your website search history.

c) Preference: your preferences and setting such as geographical location, time zone and language.

d) Information from third parties: We may collect, process and store your user ID associated with any social media account (such as your Facebook and Google account) that you use to sign into the Platform or connect with or use with the products or services. When you sign in to your account with your social media account information, or otherwise connect to your social media account with the Product or Services, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to Us through the social media interface. This could include, without limitation, any information that you have made public through your social media account, information that the social media service shares with Us, or information that is disclosed during the sign-in process. Please see your social media provider's privacy policy and help center for more information about how they share information when you choose to connect your account.

We may also obtain information about you from third parties such as partners, marketers, third-party websites and researchers and combine that information with information which We collect from or about you.

We may use third-party service providers to serve ads on Tiin Tiin’s behalf across the internet and sometimes on the Platform. They may collect information about your visits to the Platform, and your interaction with the products and services on the Platform.

e) Cookies and other Electronic Tools: We may use cookies, pixel tags, web beacons, mobile device IDs and similar files or technologies to collect and store information in respect to your use of the Platform. You can erase or choose to disable/block these cookies through your Device/browser settings. You can configure your browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Platform and this may interfere with certain functionality of the Platform.

How we store your Information:

Your Information will mostly be stored in electronic form however certain data may be stored in physical form. We may store, collect, use and process your Information within Republic of Indonesia and/or outside Indonesia subject to compliance under applicable laws. We may enter into agreements with third parties (in or outside of Indonesia) to store or process your Information and such third parties may have their own security measures to safeguard your Information which security standards as comparable with good industry practices.

Purpose of Collection, Storage, Processing of your Information:

Tiin Tiin collects your Information solely for the purpose of providing you the products or services that is connected with the activities of the Tiin Tiin which includes the following (“Purpose”):

  • To inform you about various products and services offered on our Platform and provide customer support to you.
  • To address your queries and resolve your concerns pertaining to any product or service that you were looking for.
  • To send you survey and marketing communications or facilitate various programmes and initiatives launched either by Us or third party which We believe may be of interest to you.
  • To facilitate your usage of Platform (what features you like, how you use the, etc.) and improve our products or services, or any other content on the Platform (such as by personalizing content to your interests), process and complete your transactions, and make special offers.
  • To review Platform performance, diagnose technical problems and do data analysis to make your experience better.
  • To protect the integrity of our Platform.
  • To implement information security practices, to determine any security breaches, contaminant or computer virus, to investigate/prevent/take action against illegal activities and suspected fraud.
  • To keep you informed about news, events and ideas regarding your preferences and help you to improve your knowledge and skills about the preferred content.
  • To allow you to participate in interactive features offered through our Platform.
  • To produce and share aggregate insights and statistics that do not identify you.
  • In any other way We may describe when you provide the Information.

For any other purpose with your consent.

Sharing, Transfer or Disclosure of your Information:

1) Any service or product provided through our Platform may be provided either by TiinTiin or its vendor, dealer, OEM, channel partners and other third parties (“Other Entities”) which are registered with TiinTiin to render the services or provide products through Platform or otherwise. you acknowledge and agree that TiinTiin may share, disclose, transfer or part with your Information to Other Entities depending upon the type of Product or Service you are looking for or for one or more of the permissible purposes. TiinTiin may also share your Personal or Non-Personal information where it is required to share the same with such Other Entities for providing you the product or service and you provide TiinTiin, your unconditional consent to do the same.

2) TiinTiin may share statistical data and/or other Non-personal Information or details to facilitate various program or initiatives launched by TiinTiin, third party service providers, partners or financial institutions, from time to time.

3) We use other third parties such as a credit/debit card processing company, payment gateway, pre-paid cards etc. to enable you to make payments for buying products or availing services on Platform. When you sign up for these services, you may have the ability to save your card details for future reference and faster future payments. In such case, we may share your relevant Information as necessary for the third parties to provide such services, including your name, residence and email address. The processing of payments or authorization is solely in accordance with these third parties’ policies, terms and conditions and we are not in any manner responsible or liable to you or any third party for any delay or failure at their end in processing the payments.

4) We may process your Information outside Indonesia ad relay on legally provided mechanisms to lawfully transfer your Information across borders.

Security Measures:

TiinTiin takes utmost care to secure your Information from unauthorized access, usage or disclosure or alteration. We take appropriate steps and security measures to safeguard your Information and make sure that your Information is secured as mandated by law. For this purpose we adopt reasonable security practices and procedures, in line with the industry standard, to include, technical, operational, managerial and physical security controls in order to protect your personal information from unauthorized access, or disclosure while it is under our control.

While We protect your Personal information as per industry standards, you acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of your Personal information. Therefore you acknowledge that you shall not hold responsible TiinTiin in any manner whatsoever for loss of your Information, or any other data, which you shares with Us or which We have with Us if such loss or any damage cause to you because of Force Majeure events. you further acknowledge that any information (including your personal information) transmitted to Us or from your use of Platform will therefore be at your own risk.

It is clarified that Force Majeure events includes any event which is beyond the reasonable control of the TiinTiin which may include but not limited to sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption.

Change in terms of Privacy Policy:

TiinTiin reserves the right to amend or modify this Privacy Policy at any time, as and when the need arises. We request you to regularly check this Privacy Policy from time to time to keep you updated of changes made. your continued use of the Platform gives your unconditional acceptance to such change in terms of Privacy Policy.